Privacy Policy

Introduction

This Privacy Policy describes how TML VEGETABLES and its affiliates (collectively "TML VEGETABLES", "we", "our", "us") collect, use, share, protect, or otherwise process your personal data through our website www.tmlvegbasket.com (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering. Our services and data storage are only within India. By using the Platform or availing any service, you agree to our Terms of Use, Privacy Policy, and Indian data protection laws. If you disagree, please do not use the Platform.

Collection of Information

We collect personal data when you use our Platform or interact with us. Information includes:
- Name, DOB, address, phone number, email ID
- Payment data (with consent)
- Biometric or facial data (if applicable)
- Browsing behavior and preferences

We may also collect transaction-related information and data from third-party partners, who have their own privacy policies.

Security Note: Never share sensitive information like debit/credit card PIN or net banking passwords. Report any such incidents immediately to law enforcement.

Usage of Data

We use your personal data to:
- Fulfill services and improve user experience
- Assist sellers and partners
- Resolve disputes and troubleshoot
- Inform you about offers and updates
- Prevent fraud and enforce our terms
- Conduct research and surveys

You may opt out of marketing communications.

Sharing of Data

We may share your data with:
- Our group companies and affiliates (who may market to you)
- Third-party service providers (logistics, payments, reward programs, etc.)
- Government or legal authorities when required

Such sharing is to provide you services, fulfill legal obligations, or prevent fraud.

Security Precautions

We adopt reasonable security practices, including secure servers and data protection guidelines. However, data transmission online isn't completely secure. Users must safeguard their login credentials.

Data Deletion & Retention

You may delete your account through profile settings or by contacting us. We may delay deletion if any service or grievance is pending. Retention of data is limited to legal and operational requirements. Anonymized data may be used for analysis.

Your Rights

You can access, rectify, and update your data through the Platform.

Consent

By using the Platform, you consent to:
- Data collection, use, storage, and sharing
- Contact via SMS, calls, email, or messaging apps

You can withdraw consent by contacting our Grievance Officer, but services may be restricted as a result.

Policy Updates

This Privacy Policy may be updated. Check periodically for changes. We may notify you of significant updates as per applicable laws.